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Henry Ford Health System Hospice On-Call Coordinator- Registered Nurse - BestChoice Program in Detroit, Michigan

BestChoice is Henry Ford Health System’s internal staffing resource pool, designed to ensure there is sufficient staffing throughout our health system. BestChoice provides a proactive solution to unplanned or short-term staffing needs due to vacations, unscheduled absences, leave of absences, increases in census or acuity. BestChoice employees are Henry Ford Health System contingent staff and experience the same new employee screening, orientation, education and competency standards, alongside all Henry Ford Health System team members.

This requisition will support candidates interested in present and future employment opportunities with Henry Ford Health System's Community Care Services Division.

Employment opportunities exist on a contingent basis.

GENERAL SUMMARY: Assesses and identifies patient needs after hours in accordance with the hospice concept of care. Coordinates with the Interdisciplinary Team to provide patient/family care. Maintains the continuity of care by ensuring that patient needs are met. May perform triage on call for the hospice program after hours as assigned, or provide home visits after hours as needed.


Assesses and identifies patient needs in accordance with the hospice concept of care.

Coordinates with the Interdisciplinary Team to provide complete patient/family care.

Maintains the continuity of care by ensuring that patient needs are met.

Completes home visits after hours, providing accurate and timely assessments of the family/patient enabling identification of needs. Completes telephone visits, providing accurate and timely assessments of the family/patient enabling identification of needs. Formulates and implements the individual plan of care with the medical director and Interdisciplinary Team based on the patient/family assessment and hospice standards of care.

Manages discomfort and provides symptom relief. Evaluates the effectiveness of the interventions through phone monitoring, observations of patient and family, and reassessment of the patient/family situation.

Makes revisions as needed. Monitors the quality of care provided for the patient through participation in quarterly monitors according to the Quality Assurance Plan.

Displays sensitivity in discussing the reality of impending death and hospice care with patients, families, physicians and community groups.

Performs activities as necessary to support hospice function including:

• Continual review of assigned patient's charts for appropriate and timely documentation of on call events to ensure quality and continuity of care.

• Participating in monthly staff meetings.

• Participating in discipline meetings.

• Obtaining, utilizing, and maintaining equipment and supplies in a cost effective manner.

• Participating in bereavement follow-up per policy.

• Completing referrals, admissions, and discharges.

 Updating the plan of care to reflect current interventions

 Continually updates knowledge of hospice policy and procedures

 Available 24 hours a day in the event of a disaster.

Documentation in the patient medical record is concise, timely, objective information which impacts patient care. Assumes the duties of the hospice manager in his/her absence as assigned.

Maintains current knowledge of all state and federal regulations and requirements regarding hospice care.

Monitors the patient care activity of the home health aide and the family's private care giver; registered nurses, licensed practical nurses and sitters. Reports discrepancies to the hospice manager immediately. Involves the family in the plan of care, providing the family with insight into the patient's needs while concurrently understanding the family's needs. Displays the effective interpersonal skills required to provide guidance and develop a trusting relationship with patients and families. Assists with teaching self-care techniques. Prioritizes the needs of the patient/family and meets those needs in a timely fashion. Performs duties other than those outlined in this position description as requested by the department manager or designated representative which are within the scope of the employee's qualifications, training and/or ability to perform.


Requires graduation from an accredited school of nursing, and current Michigan licensure as a Registered Nurse.

Requires a minimum of one year Hospice R.N. experience.

Requires an understanding and acceptance of the Hospice concept of care, and knowledge of normal and abnormal responses of patients and families to hospice care and terminal illness

Requires a valid driver’s license and an acceptable driving record.

Hospice certification preferred.

Requires interpersonal skills to present a positive image of Hospice to those whom are referred to or enrolled in the program.

Requires the ability to be flexible in adapting policies and procedures to meet the needs presented by Hospice patients and families.

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:

 Communication

 Ownership

 Understanding

 Motivation

 Sensitivity

 Excellence

 Teamwork

 Respect

Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities:

 Be self-directed

 Be flexible and committed to the team concept

 Demonstrate teamwork, initiative and willingness to learn

 Be open to new learning experiences

 Accepts and respects diversity without judgment

 Demonstrates customer service values


Works in a variety of home settings where lighting, ventilation, cleanliness and other resources may not be controllable. May be exposed to communicable diseases and environmental hazards in patient homes. Must have reliable transportation and travel to homes during varied weather conditions. Requires irregular working hours and sharing after hours responsibilities. Requires local travel, with the service coverage area the entire hospice program. Works under the supervision of the hospice Manager and the hospice Vice President.

Overview Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s major academic medical centers, receiving between $90-$100 million in annual research funding and remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical education and training, the health system has trained nearly 40% of physicians currently practicing in the state and also provides education and training for other health professionals including nurses, pharmacists, radiology and respiratory technicians. Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health System has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.