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University of Washington DIRECTOR OF AMBULATORY CARE NURSING (FULL TIME, DAYS) in Seattle, Washington

Req #: 190064


Posting Date: 05/04/2021

Closing Info: Open Until Filled

Salary: Salary is commensurate with education and experience.

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (

A higher degree of healthcare. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. Become part of our team ( , and join our mission to make life healthier for everyone in our community. UW Medicine has an outstanding opportunity for a full-time (100% FTE), day shift DIRECTOR OF AMBULATORY CARE NURSING. This is a newly-created position that will serve as a key member of the UW Medical Center leadership team. This position reports directly to the Chief Nursing Officer with a secondary reporting responsibility to the Associate Administrator of Ambulatory Care. RESPONSIBILITIES The Director of Ambulatory Care Nursing will provide nursing and clinical leadership within the Ambulatory Care Division (ACD) at both the Montlake and Northwest campuses of the University of Washington Medical Center. The Director of Ambulatory Care Nursing participates as a senior nursing leader to assure attainment of system-wide nursing and patient care objectives. Key areas of responsibilities will include: Operations:

  • Provides leadership and oversight of clinical practice for Nurse Managers, Clinical Nurse Education and Medical Assistant Program Coordinators.

  • Partners with Medical and Operational leaders within ACD to support ACD initiatives, ensuring plans are implemented in an efficient, effective manner.

  • Monitors clinical performance and demonstrates innovation in the development and implementation of cost reduction strategies, reducing waste and redundancy.

  • Partners with clinic leadership to promote employee engagement and provider engagement.

  • Evaluates orientation process for clinical staff to ensure RNs and MAs demonstrate competency within their scope of practice.

  • Provides leadership to maintain regulatory standards related to clinical care in the ambulatory setting. Business Planning:

  • Partners effectively with stakeholders and support services to model business plans and programs consistent with funding and focused on return on investment, volume, and contribution margin growth.

  • Focuses on the evolution and implementation of high quality, safe and cost-effective patient care. Quality Performance Improvement:

  • Provides leadership to achieve ambulatory quality performance measures and customer service standards.

  • Facilitates improved service and experience for patients, families and referring physicians.

  • Coordinates and assures compliance with divisional and organizational quality assurance and improvement programs.

  • Routinely reviews policies and procedures and assures high quality, consistent care.

  • Advocates for use of benchmarking for performance improvement targets.

  • Participates in local Patient Safety Quality Assurance Committees representing Ambulatory Nursing Care. Promotes Teamwork:

  • Builds and maintains positive relationships with key internal and external stakeholders to assure successful program outcomes.

  • Attracts, retains and develops key professionals who contribute significantly to the growth and success of the ACD. Professional Nursing Practice:

  • Assures nursing staff functions at the highest level of professional practice, highly engaged and contributing to Magnet culture across all clinic areas.

  • Serves on the Magnet Champions Nursing Executive Committee.

  • Mentors RN2s, RN3s and Nurse Managers to highest levels of nursing practice while maintaining high engagement in Ambulatory operations.

  • Participates in development and implementation of nursing philosophy and goals, consistent with Magnet and UW Medicine pillars.

  • Reviews and supports adherence to up-to-date patient care and nursing policies consistent with quality care.

  • Represents the Medical Center on University, local, and state boards, commissions, associations, and committees. REQUIREMENTS

  • Master's Degree in Nursing

  • Licensed to practice as a Registered Nurse in the State of Washington

  • 4-5 years of ambulatory nursing care experience

  • 3 or more years in a clinical leadership role DESIRED

  • Progressive leadership experience over 5-7 years

  • Experience in a magnet designated institution

  • Experience in an academic medical setting

  • Knowledge of regulatory requirements (e.g. DOH, TJC) and quality system elements (e.g. LEAN, six sigma)

  • Demonstrated ability to provide education and training to members of a healthcare team

  • Demonstrated ability to work with matrixed accountability structure

  • Demonstrated knowledge and skills in project management and quality improvement methodology

  • Strong interpersonal skills and ability to work collaboratively with many different constituencies

  • Ability to lead and implement quality and program initiatives in a multidisciplinary setting

  • Demonstrated success in achievement of top quartile Patient Satisfaction scores UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.